FAQ: Orders

+ What should I do if I haven't received a confirmation email after my purchase?$$$We send confirmation emails immediately after your purchase--so if it hasn’t landed in your inbox, please check your spam/junk folder just in case! If you still haven't received your confirmation email, please drop us a message and we’ll check for any problems and resend the email to you.;;; + Where is my order / can I track the delivery?$$$You can track your order. Once we've received your order, we will send you an email a tracking link.;;; +My tracking number doesn’t work. What can I do?$$$Please check it again the following day; it sometimes takes up to 24 hours for the tracking info to sync. If it still doesn't work, please send us a message. ;;; + How can I cancel my order?$$$Did you make a mistake and need to cancel? if your order hasn’t yet been processed for dispatch, we’ll try to cancel its delivery. Please check your confirmation email, and send us a note with your order number here. ;;; + I'd like to buy a Giesswein product as a gift. Can I buy a gift card?$$$Unfortunately we do not provide any gift cards at this time. ;;; + Which currencies do you accept?$$$We will process your order in EUR. Please switch to our UK or US stores if you would like to use GBP or USD. ;;; + Which payment methods do you accept?$$$ PayPal payment When you choose to pay with PayPal, you’ll be directed to the PayPal website at the end of your ordering process. When this happens, just log into your PayPal account and confirm the payment. Afterwards, you’ll get an order confirmation both on our website and via email.

Credit cards We accept the following credit cards: Visa, MasterCard and American Express. If you’re paying with Visa or MasterCard, you might be given a “confirmation form” to fill out from your credit card company—e.g. Verified by Visa or MasterCard SecureCode. In this case, please complete the info and authorize the payment. You must confirm the payment in order to be taken to our “order confirmation page,” and for your order to be processed.

It's easy to use Klarna as payment order:

During checkout, select Klarna as your payment method.
Select to either pay for your order in 30 days or pay for your order in three instalments.
Pay in 30 days: you'll have 30 days to complete your payment (Nike By You orders may have longer to complete payment).
Pay in three instalments: your first payment is collected when your order is confirmed. The remaining two will be automatically collected every 30 days.
Fill in the required payment details and complete your order.
Klarna will email you about your payment.
Pay in 30 days: you'll receive an email from Klarna with an invoice and payment steps.
Pay in three instalments: you'll receive an email from Klarna outlining your payment schedule and you'll be charged for your first instalment. You'll also be able to view and manage your payments in the Klarna App.

Giesswein is not a lender and acts only as an introducer. Please spend responsibly. Borrowing beyond your means could seriously affect your financial status. Klarna's Pay in 30 days and Pay in Three Instalments credit agreements are not regulated by the FCA. Late fees apply if you do not keep up your repayments. Must be over 18 years old, EU residents only. Credit subject to status. Terms and conditions apply.;;; + Are payment and shopping on your site safe and secure?$$$Don't worry, your data will be safe with us. Our checkout page uses SSL (Secure Sockets Layer). ;;; + I'm having trouble completing my payment. What can I do?$$$Please double check that your shipping and billing details are complete and correct, and try to check out using a different web browser. If you still have an issue, please let us know, or contact your bank about the payment. ;;; + I have a discount code. Where do I enter it?$$$If you have a code, you can enter it at the first stage of your checkout. You'll see where to enter it underneath your order summary. Don't forget to hit 'apply' after entering! Please note that a discount code will only work at www.giesswein.com, and that you can only use one discount code per order! ;;; + Do you accept pre-orders?$$$Unfortunately we do not offer pre-ordering right now, but we hope to offer it soon! ;;; + Why can't I add any products to my shopping cart?$$$Please make sure that you have selected a size and a color: once you've done this, the selected item will appear framed in red. The items which appear in a pale grey color are not available and therefore cannot be selected or ordered. We are constantly trying to keep our website up to date with the latest technology. If you are experiencing problems with it, please make sure that your internet browser allows JavaScript and cookies. ;;; +  The product I would like to buy is not available anymore. What can I do?$$$Unfortunately, if the item isn’t currently in stock, you won’t be able to order it. However, we’d be happy to let you know as soon as the product is back in stock. We recommend signing up for our newsletter, where we announce product restocks. ;;; + How can I delete products from my online cart?$$$First, click on the shopping cart symbol in the top righthand corner of the page. Then, click “-“ to change the product’s quantity to “zero.” The product will then automatically be deleted from your cart. ;;; +  I made a mistake during the ordering process. What can I do?$$$Please get in touch with our Support Team as quickly as possible by using our contact form. Depending on the status of your order, we’ll do our best to make the desired changes in your order. If we were able to make the changes to your order, you’ll get an email confirmation of your updated order. ;;; + I submitted a question to your support team with the contact form, but I still haven’t gotten a response.$$$We do our very best to respond to all of your questions on business days (Monday-Friday) within 24-48 hours. If it’s been longer than that and you still haven’t gotten a response, we suggest that you check your email’s spam messages. (Depending on your email provider, our response may have been filtered into a “spam” or “unknown sender” folder.) ;;; + Which internet browser should I use?$$$For the best shopping experience, please use an updated browser which accepts JavaScript and Cookies. We recommend Mozilla Firefox or Google Chrome.