DELIVERY

In which countries do you ship?
Currently we ship to the entire EU, Switzerland and Liechtenstein.
If you are interested in shipping to USA, Canada, Australia or New Zealand please visit our International Store: us.giesswein.com.

How much are the shipping costs?
Shipping in the EU is free. For a delivery to Switzerland and Liechtenstein we charge € 9,90 (plus customs and import fees).

Do I have to pay import duties in non-EU countries?
For orders outside the EU, you must pay the customs and any applicable taxes or processing fees of the country. Please inquire here about the local regulations of your country.

How long does it take to get the ordered goods?
In the EU, shipping usually takes 2-5 business days. If problems arise due to availability of goods or unclear information, we will contact you. These cases can lead to a longer processing time. For deliveries to Switzerland, customs delays may occur. Therefore, please calculate with a longer delivery time of up to one week.


RETURNS

How can I return or exchange something?
We attach a prepaid DHL return label and a return slip to each package. With this package sticker you can send the package back to us for free at the nearest post office. If you do not have a return label, you can generate it at www.giesswein.com/return. This requires a delivery within the EU. In addition, include the returns slip in order to ensure smooth and fast processing.

Please note:
Do not send the goods not carriage paid and also not without a return label from us, as this results in higher costs.
The return of the goods and the processing can take up to 3 weeks.

Will I receive a new invoice after the return of goods?
No, you will not receive a new invoice. If you arrange for the return before the due date of the invoice, you can only pay for the items retained and the invoice fee. Simply subtract the amounts of the returned goods from the original invoice amount.

The maturity of the Klarna bill is independent of our 14-day right of return. If you would like to make use of our 14-day right of return and send the goods back to us after the due date, we ask you to comply with the due date of the invoice and to transfer the full invoice amount first. Once we have confirmed your return, the refund will be made by us to Klarna. Klarna will then contact you by e-mail regarding the transfer to you and the necessary bank information. When returning the complete order, the invoice fee is waived.

What can I do if the amount of the refund is wrong?
If we have allegedly refunded an incorrect amount, we ask you to contact our customer service. Please enter the relevant order number, possibly reference number regarding your invoice and the name under which you made the order. This helps us to find an uncomplicated solution as fast as possible.

Do you have any further questions? Feel free to contact us via our contact form.

CONTACT US

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Sizing Chart

Slippers

Our slippers are cut according to the usual shoe sizes. Please order slippers according to your normal shoe size. If you already own a matching Giesswein slipper, please order according to this size. Please note that boiled wool slippers will expand slightly over time.

How do I measure correctly?

Take a piece of paper and a pen. Step on the sheet of paper with your foot and mark the heel and tip of your toe with your pen. Do the same with the second foot. Feet are rarely exactly the same length. If you already know the longer foot, it is sufficient to measure its length. Determine length in cm. Please use the ruler to determine the length in cm. The tables below translate the sole length into all common sizes.

Sizing Chart Merino Runners

Size (EU) Foot length (cm)
36 22.7 cm
37 23.2 cm
38 24.2 cm
39 24.7 cm
40 25.5 cm
41 26.5 cm
42 27.0 cm
43 27.5 cm
44 28.5 cm
45 29.0 cm
46 29.5 cm
47 30.0 cm
48 30.5 cm

Sizing Chart Slippers

Size (EU) Foot length (cm) Size (EU) Foot length (cm)
16 11.0 cm 34 21.0 cm
17 11.5 cm 35 22.5 cm
18 12.0 cm 36 23.0 cm
19 12.5 cm 37 23.5 cm
20 13.0 cm 38 24.0 cm
21 13.5 cm 39 25.0 cm
22 14.0 cm 40 25.5 cm
23 14.5 cm 41 26.0 cm
24 15.0 cm 42 26.5 cm
25 15.5 cm 43 27.0 cm
26 16.0 cm 44 28.0 cm
27 16.5 cm 45 28.5 cm
28 17.0 cm 46 29.0 cm
29 17.5 cm 47 29.5 cm
30 18.0 cm 48 30.0 cm
31 19.0 cm 49 30.5 cm
32 19.5 cm 50 31 cm
33 20.0 cm    

Sizing Chart Apparel Women

Size 34 36 38 40  
Chest size (cm) 78 - 81 82 - 85 86 - 89 90 - 93  
Waist size (cm) 63 - 66 67 - 70 71 - 74 75 - 78  
Hip size (cm) 88 - 91 92 - 95 96 - 98 99 - 101  
           
Size 42 44 46 48 50
Chest size (cm) 94 - 97 98 - 102 103 - 107 108 - 113 114 - 119
Waist size (cm) 79 - 82 83 - 87 88 - 93 94 - 99 100 - 106
Hip size (cm) 102 - 104 105 - 108 105 - 108 113 - 116 117 - 121

 

Sizing Chart Apparel Men

Size 46 48 50 52
Height (cm) 168 - 173 171 - 176 174 - 179 177 - 182
Chest size (cm) 90 - 93 94 - 97 98 - 101 102 - 105
Waist size (cm) 78 - 81 82 - 85 86 - 89 90 - 94
         
Size 54 56 58 60
Height (cm) 180 - 184 182 - 186 184 - 188 185 - 189
Chest size (cm) 106 - 109 110 - 113 114 - 117 118 - 121
Waist size (cm) 95 - 99 100 - 104 105 - 109 110 - 114