Delivery & Returns
EXTENDED RETURNS UNTIL CHRISTMAS:
Enjoy an extended return period until Christmas! All items purchased between now and December 24, 2024, can be returned for a full refund until January 15, 2025.
DELIVERY
In which countries do you ship?
Currently we ship to EU, Switzerland, and Liechtenstein free of charge.
If you are interested in shipping to the US, Australia, or New Zealand please visit our International Store: us.giesswein.com.
If you are interested in shipping to the UK please have a look at our UK store: uk.giesswein.com.
How much are the shipping costs?
Shipping to UK, EU, Switzerland and Liechtenstein is free of charge.
Do I have to pay import duties in non-EU countries?
For orders outside the EU and Switzerland, you must pay the customs and any applicable taxes or processing fees of the country. Please inquire here about the local regulations of your country.
How long does it take to get the ordered goods?
In the EU, shipping usually takes 3-6 business days. If problems arise due to availability of goods or unclear information, we will contact you. These cases can lead to a longer processing time. For deliveries to Switzerland, customs delays may occur. Therefore, please calculate with a longer delivery time of up to one week.
RETURNS
How can I return or exchange something?
We offer free returns. You can generate your prepaid return label at www.giesswein.com/return. This requires a delivery within the EU, UK or Switzerland. Print the label and attach it outside to the parcel in an adhesive transparent envelope/shipping bag.
You can return the package according to the instructions from the label generator and drop off the package in a nearby DHL shop. You can find the closest DHL shop via this link: https://www.dhl.de/en/privatkunden/pakete-versenden/pakete-abgeben/filiale.html.
To exchange or order a new product please make a new order directly via our website.
Please note:
Do not send the goods not carriage paid and also not without a return label from us, as this results in higher costs.
The return of the goods and the processing can take up to 3 weeks.
Will I receive a new invoice after the return of goods?
No, you will not receive a new invoice. If you arrange for the return before the due date of the invoice, you can only pay for the items retained and the invoice fee. Simply subtract the amounts of the returned goods from the original invoice amount.
What can I do if the amount of the refund is wrong?
If we have allegedly refunded an incorrect amount, we ask you to contact our customer service. Please enter the relevant order number, possibly reference number regarding your invoice and the name under which you made the order. This helps us to find an uncomplicated solution as fast as possible.
Do you have any further questions? Feel free to contact us via our contact form.