Frequently asked questions

You can ask for a new password by clicking on the link “Forgot your password?”. We will automatically send you a new password by email. Please make sure you are able to receive our message, i.e. it’s not blocked by your spam filter.
Might you still do not succeed in logging in please contact our Support Team.

Please make sure that you have selected a size and a colour: in this case the selected item will appear framed in red. The items which appear in a pale grey colour are not available and cannot therefore be selected and be ordered.
We are constantly trying to keep our website up to date with the latest technology. If you are experiencing problems with it, please make sure that your internet browser allows JavaScript and cookies.

Insert your code in your basket under „Discount Codes”. After having validate it “Aply code” the amount of your order will be automatically be updated.
Please note that we only allow coupon codes that you get on the Internet.

As for a product booking, an order is in this case not possible. Should this product come back among our offer it will automatically appear on our webshop. You can verify anytime its availability online.
Some of our classic models like for example „Dannheim“, „Kramsach“, „Türnberg“, „Tino“, „Aichach“, „Gloggnitz“, etc. are regularly renewed.

Via Paypal at the end of the webshop´s transaction you will be automatically lead to Paypal´s website. Log in with your personal data and confirm the payment. Then you should get a confirmation notice which confirms that your order has been successful and an email from us.
by credit card: you can pay using following credit cards: Visa, Mastercard, American Express and Diners Club.
In the case you would like to pay using a Visa or Mastercard please note that a new window coming from a private institute can appear. In order to verify the transaction you will have to enter a “3D Secure” code. This code is a number chosen by yourself and which is essential to the order process. Please enter your information and accept the conditions.
via Prepayment: By prepayment transfer the goods will be booked within a 30 days time limit.
Please note that transfers work within 3-4 working days and that the delivery might be delayed regarding to this period. Here is our bank data: please add your customer number in the first field:
IBAN: AT80 5200 0000 0195 0290
Swift: HAABAT2K

Your card will be charged immediately after the order confirmation. If you send some goods back, we will credit your credit card accordingly on the bank account from which you placed the order.

Please contact our Support Team immediately. We will deal with your request individually. Depending on the status of your order and the payment chosen we will answer you directly per email.

As soon as your order is accepted, we will automatically send you a confirmation via email. However, if you don’t receive it (i.e. our email is refused as treated as “spam message” or for other reasons), please contact our Support Team and we will immediately send you a new order confirmation.

You can view the status of your order under “MyShop”. Moreover we send an email to every status change, if you don´t get anything from us please verify your spam box!

We ship regularly to following countries: Great Britain, Ireland, Switzerland, Austria, Germany, France, Italy, Spain, Portugal, the Netherlands, Denmark, Belgium, Luxemburg, Sweden, Finland, Lichtenstein, Slovenia, Hungary, Slovakia, Czech Republic, Poland, Romania, Bulgaria, Latvia, Lithuania, Estonia.

Might you be interested in a delivery to the USA please contact our sales representatives under following link: www.giesswein-usa.com/.

For shipments to a country outside the EU, you may be liable for customs duty as well as other costs and taxes, which are specific for that country. Please inquire about the specific requirements for your country.

Please note that delivery time can change according the product types, this information appear in each product description. Our parcels are usually ready to ship within 2 days, the delivery time is in average about 5 to 7 working days according to the country you´re live in. If you don´t get your order within 10 working days please contact our Support Team.
We will contact you immediately in case of any problem (i.e. the goods are not available or the information provided is unclear). In these cases the handling times may be longer. For delivery to Switzerland please note that your parcel may be subject to custom examination and that it could cause some delay.

Return one or several items by following these simple steps:
1. Please use the "Return Items" functionality under the “MyShop” area on this website. Once you have validated your return (1/ 1) our system will automatically send a pickup notification to UPS. The company will come to your home within a working day. Should you were not be at home UPS will let you an information notice. Please contact them directly in order to arrange another pick-up time.

2. Fill out the attached return form which was in your parcel. We will support the return costs only if you join this document to your item and if your return comes from a EU country. For customers who are living in Switzerland or Liechtenstein, returns requests can´t be supported by our services. Under “MyShop” you´ll see each piece of information you need. As soon as we receive the items back, we will credit your credit card or the account accordingly.

Unfortunately, for technical reasons we are unable to exchange the goods directly, you will therefore need to register a new order.

Please use our Retailer Search to view our selling points in your local area.

Shetland and bouclé qualities can be hand washed. We recommend a liquid detergent specific for wool. The water must be lukewarm (about 30°C) and the garment must not be squeezed but gently pressed. It will then need to be re-shaped and spread out flat to dry; it should never be put in a tumble-drier or hanged.
For the more delicate qualities of milled wool (i.e. those used for spring or summer clothes), we recommend a dry cleaning, in order to avoid any damages to the fabric. The jackets with embroideries must be cleaned using particular care. However, please be aware that the milled wool is particularly resistant and doesn’t need to be cleaned too often.

Slippers can be machine washed at 30°C maximum. They must not be put in the tumble-drier, on the heating, or directly in the sun to dry, as this would damage the sole’s natural rubber. It’s also important not to use fabric softener.